When cancelling your holidays, the following cancellation fees are due:
No later than 3 months before the agreed arrival date you can dissolve the accommodation contract without paying a cancellation fee. You will refund your down payment, minus € 35.00 handling charge per booking.
40 % of the total agreed price by 1 month before the date of arrival.
70 % of the total agreed price by 1 week before the date of arrival.
90 % of the total agreed price within the last week preceding the date of arrival.
To give you a high level of security, we have adjusted our cancellation conditions for the winter season 20/21 as follows:
Cancellation free of charge is possible up to 30 days before arrival. Should you cancel 29 days to 7 days before the day of arrival, 70% of the booking amount will be charged. If you cancel your holiday 7 days to 1 day before the day of arrival, 90% of the booking amount will be charged (according to the AGBH).
Our cancellation conditions according to the terms and conditions are valid, however, free cancellation by the holiday maker and the hotelier is still possible at any time for the period from December 11, 2020 to April 10, 2021, if one of the following three points applies:
1. The arrival or departure to Austria due to a border closure cannot be guaranteed.
2. Austria, Tyrol or the Serfaus-Fiss-Ladis region as risk areas the highest category in your government
3. After departure, you must be in statutory home quarantine.
Any advance payments made will be credited towards future vacation as of June 1, 2020. This credit can be redeemed for a rebooking until 2025. No fixed price for rebooking.
If you or family members test positive, your travel cancellation insurance will come into effect in force - please pay attention to the addition Covid 19 here.